Refund Policy
Last updated: February 25, 2026.
At SMMALLY INC we stand behind our work. Because our services are custom and time-sensitive, the following policy applies:
Consultation & Strategy Packages
Full refund (minus $299 administrative fee) if cancelled within 7 days of payment and before any work begins.
Monthly Retainer Services
- No refunds for work already performed or hours already logged.
- Cancel anytime with 30 days’ written notice. You will be charged only for the final 30 days.
- If we fail to deliver the agreed monthly deliverables for two consecutive months, you may request a pro-rated refund for those months.
One-Time Projects (Website, Branding, etc.)
50% deposit is non-refundable once work begins. Final payment due upon delivery. No refunds after files are delivered and approved.
Chargebacks
Any chargeback will result in immediate suspension of services and possible legal recovery of fees plus costs.
All disputes are governed by the laws of the State of Illinois.
We offer
Strategy & Keyword Research
Identify high-value keywords and craft tailored strategies to boost visibility, improve rankings, and drive targeted traffic. Align content with audience intent for sustainable growth.
High-quality content
Deliver polished, engaging, and well-structured content that reflects brand values, builds authority, and resonates with the target audience across platforms.
SEO & Link Building
Boost search visibility and authority through effective SEO strategies and quality link building. Optimize content, improve rankings, and drive sustainable organic traffic.
Articles & Blogs
Create and publish engaging articles and blog posts to share insights, boost visibility, and strengthen brand authority. Deliver valuable content that informs, inspires, and connects with your audience.
Google Maps Maintenance
Keep business listings accurate and up to date on Google Maps. Manage location details, reviews, and visibility to ensure customers can easily find and trust your brand.
Email Marketing
Design and deliver targeted email campaigns to engage audiences, nurture relationships, and drive conversions. Optimize messaging, track performance, and build lasting customer connections.
Social Media Technologies
Leverage advanced tools and platforms to manage, analyze, and optimize social media presence. Streamline workflows, track performance, and enhance engagement with innovative technologies.
Google and Social Media Ads
Create and manage targeted ad campaigns across Google and social media platforms. Optimize reach, boost engagement, and drive measurable results with data-driven strategies.
Import & Export to CSV
Quickly transfer data in and out of the vendor dashboard with CSV import and export tools. Simplify reporting, streamline updates, and ensure accurate record management.
Brand Development
Develop a strong, recognizable identity that reflects your values and vision. Build trust, consistency, and emotional connection to establish a lasting brand presence.
Promotion & Growth
Drive brand visibility and expand reach through strategic promotion. Boost audience engagement, accelerate growth, and maximize impact across digital platforms.
TikTok Management
Plan, create, and manage TikTok content to grow engagement and visibility. Optimize posting strategies, track performance, and maintain a consistent brand presence on the platform.
Profile Optimization & Management
Enhance and maintain professional profiles with optimized content, consistent branding, and streamlined management tools to maximize visibility and credibility across platforms.
Personal Pages & Group Management
Organize and oversee personal profiles and community groups with ease. Manage content, interactions, and settings to ensure a consistent, engaging, and professional online presence.
Rating Management & Reputation
Monitor, analyze, and improve customer feedback to strengthen brand reputation. Manage ratings across platforms, track performance trends, and build trust through transparent review practices.